Refund policy

At The Gentle Steep, every blend and accessory is chosen with intention, crafted to bring comfort and resonance. We want your experience to feel as warm and thoughtful as the tea itself.

🍵 Tea & Consumables

Because tea is a living, organic gift of nature, we cannot accept returns on loose leaf blends or consumables once they leave our care. This ensures the safety and integrity of every sip.

If your tea does not meet your expectations, please reach out—we believe in listening, and we’ll do our best to find a gentle solution, whether that’s guidance, a replacement, or a small gesture of goodwill.

✨ Accessories

Our accessories—infusers, teapots, mugs, and more—are returnable within 14 days if they remain unopened and unused, resting in their original packaging.
If your accessory arrives damaged or defective, we will gladly replace it or offer a refund.

🎁 Gift Cards

Our gift cards are tokens of comfort, meant to be shared and savored. 
They are final sale and cannot be returned or exchanged for cash, but their value remains until every last sip is enjoyed. If you use only part of your card, the balance will wait patiently for your next ritual. Please treat your card with care, as we cannot replace it if lost or stolen. Our gift cards never expire—they are timeless companions for your tea journey.

💳 Refunds

Refunds are returned to your original payment method within 3–5 business days of receiving your item. Shipping costs are non-refundable and return shipping is the responsibility of the customer unless the item is defective.

📬 How to Begin a Return

Please email us at [your email] before sending anything back. This allows us to guide you through the process with care and ensure everything flows smoothly.