Shipping & Delivery Policy

Effective Date: December 1, 2025
Thank you for choosing our artisan tea blends! Below you’ll find details on local delivery and Manitoba shipping.

Local Delivery (Winnipeg Area)

• Delivery Days: Monday–Saturday
• Order Cutoff: 6 PM for next-day delivery
• Delivery Window: 4 PM–8 PM
• Fee: $5 per order (FREE over $50)
• Payment: Cash or e‑Transfer at the door
• Safe Drop: Available only if prepaid via e‑Transfer
• Missed Delivery: If payment isn’t available, your order will be returned. Re‑delivery fee: $5

Manitoba Shipping

• Flat Rate: $12 anywhere in Manitoba
• FREE Shipping: Orders $50+ (before tax)
• Carrier: Canada Post Expedited Parcel
• Delivery Time: 2–5 business days after dispatch
• Tracking: Included with all orders

Order Processing

• Orders ship within 1–2 business days (excluding weekends and holidays).
• You’ll receive a tracking number by email once your order ships.

Packaging & Sustainability

• All teas are packed in sealed, food-grade pouches for freshness.
• Please recycle or reuse pouches where possible.

Delays & Exceptions

• Weather or postal disruptions: Delivery times may be extended during severe weather or Canada Post service delays.
• Holiday periods: Order early to avoid seasonal backlogs.

Returns & Refunds

• Consumable products: For safety reasons, we cannot accept returns of opened tea products.
• Order issues: If you receive the wrong item or there’s a quality concern, contact us within 48 hours of delivery with your order number and photos.
• Damaged in transit: Report within 24 hours with photos of packaging and product. We’ll arrange a replacement or refund to your original payment method.

Contact

Questions? Email us at sandra@thegentlesteep.ca or DM us on Instagram.