Privacy Policy

Last Updated: November 4, 2025

The Gentle Steep (“we,” “our,” “us”) values your privacy. This policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba laws.

1. Information We Collect

We may collect:

• Personal Information: Name, email address, billing/shipping address, phone number, payment details.
• Order Information: Purchase history, preferences.
• Technical Data: IP address, browser type, cookies, and usage analytics.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Communicate about your purchases and promotions.
• Improve our website and customer experience.
• Comply with legal obligations.

3. Consent

By using our website and providing your information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw consent at any time by contacting us (see Section 10).

4. Disclosure of Information

We do not sell or rent your personal information. We may share it:

• With service providers (e.g., payment processors, shipping companies) who assist in fulfilling your orders.
• When required by law or to protect our rights.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law.

6. Security

We implement reasonable safeguards (physical, technical, and administrative) to protect your information from unauthorized access, disclosure, or misuse.

7. Cookies & Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access your personal information.
• Request corrections.
• Withdraw consent for certain uses.
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights are violated.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

10. Contact Us

For questions or to exercise your rights: Email: info@thegentlesteep.ca