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Terms and Conditions
Last Updated: November 4, 2025
1. Introduction
Welcome to The Gentle Steep. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our site.
2. Eligibility
You must be at least 18 years old or have parental consent to use this website and make purchases.
3. Products and Pricing
- All products listed are subject to availability.
- Prices are displayed in Canadian dollars.
- We reserve the right to correct any pricing errors.
4. Orders and Payment
- Orders are confirmed only after payment is successfully processed.
- We accept e-transfer.
- Fraudulent transactions will be reported to authorities.
5. Shipping and Delivery
- Delivery times are estimates and may vary.
- We are not responsible for delays caused by third-party carriers or customs.
6. Intellectual Property
All content on this website, including images, text, and logos, is owned by The Gentle Steep and may not be used without permission.
7. User Conduct
You agree not to:
- Use the site for unlawful purposes.
- Attempt to hack, disrupt, or misuse our services.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Privacy
Your personal information is handled according to our [Privacy Policy link].
10. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the site indicates acceptance of the updated terms.
11. Contact
For questions, contact us at: info@thegentlesteep.ca.
Ingredient Wisdom: Unveiling the Secrets of Tea Botanicals
Last Updated: November 4, 2025
1. Return Window
- Returns are accepted within 30 days of delivery.
- Items must be:
- Unopened
- In original packaging
- Accompanied by proof of purchase
2. Perishable Goods
- Opened or used perishable items (including loose-leaf tea, tea blends, or consumables) cannot be returned for health and safety reasons.
- Unopened perishable items in original packaging may be returned within the 30-day window.
- If a perishable product arrives damaged, defective, or incorrect, contact us immediately. We will issue a refund or replacement without requiring the item to be returned.
3. Non-Returnable Items
- Items marked “Final Sale”
- Customized or personalized products
- Gift cards
4. Refund Processing
- Refunds are processed within 5–10 business days after we receive and verify your return.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
5. How to Initiate a Return
- Contact us at info@thegentlesteep.ca.
- Provide your order number and reason for return.
- We will send you return instructions and a return authorization.
- Unauthorized returns may not be accepted.
FAQs
Q1: Can I return opened tea?
No. For health and safety reasons, opened or used tea cannot be returned.
Q2: What if my tea tastes different than expected?
Taste can vary by blend and brewing method. Unfortunately, we cannot accept returns for taste preferences, but contact us—we may offer a discount on your next order.
Q3: What if my order arrives damaged or incorrect?
Please email us within 48 hours of delivery with photos. We’ll send a replacement or issue a refund without requiring you to return the damaged item.
Q4: Do you refund shipping costs?
Shipping fees are non-refundable unless the return is due to our error.
Q5: How long does it take to get my refund?
Refunds are processed within 5–10 business days after we receive and verify your return.
The Gentle Steep